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SpecuLink Privacy Policy

Last Updated: November 24, 2025

SpecuLink Software ("SpecuLink," "we," "us," or "our") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard information from home inspectors ("Inspectors"), real estate agents ("Agents"), and home buyers/sellers ("Clients") who use our software platform (the "Service").

By creating an account or using the Service, you agree to the terms of this Privacy Policy.

Contact Information:

  • Company: SpecuLink Software
  • Privacy Contact: info@speculink.com

1. Information We Collect

We collect information through three primary channels:

  1. Inspector Account & Business Data We collect information directly from Inspectors during registration and account management:
  • Identity & Contact: Name, email address, phone number, and business address.
  • Professional Details: Licensing information, professional certifications, and company branding assets (logos, colors).
  • Financial & Identity Data (Stripe Connect): To enable payouts for inspections, we collect and share identity verification documents (e.g., driver’s license, SIN/SSN) and bank account details with our payment processor, Stripe. We do not store full bank account numbers or government IDs on our own servers; they are tokenized and stored by Stripe.
  • Calendar Data: If you choose to connect your Google Calendar, we access your calendar events solely to display your schedule within SpecuLink and sync inspection appointments.
  1. Report & Inspection Data Inspectors input data regarding properties and individuals to generate reports. We act as a "Data Processor" for this information:
  • Client & Agent Information: Names, email addresses, and phone numbers of the Inspector's clients and referring agents.
  • Property Information: Addresses, property details (age, size, systems), and digital photographs (interior/exterior).
  • Inspection Findings: Narrative descriptions of conditions, defects, and safety hazards.
  1. Technical & Usage Data When you access the Service, we automatically collect:
  • Usage Logs: Features used, time spent, pages viewed, and actions taken.
  • Device & Connection: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To generate, store, and host digital inspection reports and agreements.
  • Transactions: To facilitate payments between Clients and Inspectors via Stripe.
  • AI Features: To provide AI-powered features (such as "Fix Note," "Marketing Assistant," and "Client Explainer"). Note: Text input into these features is sent to our AI provider (Google Gemini) for processing. We do not use your proprietary inspection data to train public AI models.
  • Calendar Sync: To synchronize your inspection jobs with your personal Google Calendar (if enabled).
  • Communication: To send automated transaction emails (e.g., Booking Confirmations, Report Links, Review Requests) on the Inspector's behalf.
  • Security: To monitor for fraud, unauthorized access, and technical errors.

3. Disclosure of Information (Third Parties)

We do not sell your data. We share information only as necessary to run our service:

  1. Service Providers (Sub-Processors) We trust the following third parties to perform functions on our behalf. They are contractually obligated to protect your data:
  • Google Cloud / Firebase: Hosting, Database, and Authentication services.
  • Stripe: Payment processing and identity verification for payouts.
  • Google Gemini (Vertex AI): Artificial Intelligence processing for text generation.
  • SendGrid / Twilio: Email delivery services.
  1. Sharing with Clients & Agents The Inspector controls the sharing of Report Data. When an Inspector marks a report as "Sent" or "Paid," SpecuLink generates a secure link accessible to the specific Client and/or Agent designated by the Inspector.
  2. Legal Requirements We may disclose data if required by law (e.g., a subpoena) or if we believe it is necessary to protect the rights, property, or safety of SpecuLink, our users, or the public.
  3. Business Transfers In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new owning entity.

4. International Data Transfers

SpecuLink operates primarily in Canada and the United States. You acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers (like Google and Stripe) operate. These jurisdictions may have different data protection laws than your jurisdiction of residence.

5. Data Security & Retention

5.1. Security: We implement industry-standard security measures, including encryption in transit (SSL/TLS) and encryption at rest, to protect your data. Access to Inspector data is restricted to authorized personnel and the specific Inspector who owns the account.

5.2. Retention:

  • Account Data: Retained as long as your account is active.
  • Inspection Data: Retained for a minimum of 7 years to assist Inspectors in meeting standard limitation of liability periods and regulatory record-keeping requirements. Inspectors may request earlier deletion of specific data, subject to legal hold requirements.

6. User Rights

  • Access & Correction: Inspectors can access and modify their profile, settings, and templates directly within the platform.
  • Data Portability: Inspectors can download their reports (PDF) at any time.
  • Deletion: You may request the deletion of your account by contacting info@speculink.com. Note that some financial or legal records may be retained as required by law.
  • Marketing: You may opt-out of SpecuLink marketing emails via the "Unsubscribe" link. (Note: You cannot opt-out of transactional system emails, such as password resets or billing notices).

7. Google User Data Policy

SpecuLink's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use your Google data solely to provide the calendar synchronization and authentication features you have requested.

8. Changes to this Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice within the Service. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.